Position Overview

ESSENTIAL FUNCTIONS:

·Proactively source and secure new social and small group business through networking, local outreach, prospecting, and partnerships with venues, event planners, and community organizations.

· Manage all aspects of social and small group sales, from inquiry through execution, including contracting, detailing, and on-site servicing.

· Act as the primary liaison for assigned groups, ensuring all details—room blocks, event spaces, F&B, AV, entertainment, transportation, décor, and vendor coordination—are planned and executed successfully.

· Build and maintain strong relationships with local venues, event professionals, and referral sources to increase lead generation and business opportunities.

· Promote and upsell the property’s facilities, services, and enhancements to maximize revenue (banquets, spa, catering, recreation, etc.).

· Prepare accurate proposals, contracts, and banquet event orders (BEOs) and ensure timely distribution to operational departments.

· Ensure group billing is accurate and complete; assist with resolving discrepancies.

· Represent the property during site visits, tastings, and pre-event meetings with clients.

· Provide exceptional service, ensuring client expectations are met or exceeded throughout the planning process and on event day.

· Maintain current knowledge of competitor offerings, local event trends, and community organizations to remain competitive in the social market segment.

· Attend required meetings (weekly sales meetings, BEO meetings, etc.) and contribute proactively.

MARGINAL FUNCTIONS:

· Support larger group sales and events as needed during peak periods.

· Assist in hosting and participating in local networking, community events, and familiarization (FAM) tours to promote the property.

· Contribute ideas for marketing initiatives and promotions to increase weekend/social group business.

· Provide coverage for Sales or Events colleagues during absences or high business volume.

Qualifications

· Bachelor’s degree in related field preferred, or equivalent combination of education and work experience.

· 1-4 years of experience in hotel sales, catering, or event planning, with a focus on social events, small meetings, or group sales.

· Strong knowledge of event planning processes including space setup, F&B coordination, guestroom blocks, and vendor management.

· Proven track record of proactive sales skills (prospecting, networking, lead generation). A people-oriented, relationship-driven person.

· Excellent written and verbal communication skills; highly organized with strong attention to detail.

· Ability to work evenings, weekends, and holidays as business demands.

· Knowledge of hotel property management and sales systems (Delphi FDC, Maestro, or similar) preferred.

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Position Overview

BASIC FUNCTION: The Group Sales Manager – Business Development is 100% a prospector, focused exclusively on proactively identifying, soliciting, and qualifying new group and convention business for the property. This role does not manage accounts or close business. Instead, this role drives top-of-funnel activity and delivers qualified group events leading to the on-site sales team for proposal, site inspection, and contracting. The ideal candidate is a relentless prospector with strong Silicon Valley market knowledge, a competitive spirit, and a proven track record of uncovering new opportunities. This is a fully remote, full-time position based in Silicon Valley. The ideal candidate is a proven hotel/resort sales professional with deep market knowledge and established relationships in Silicon Valley.

ESSENTIAL FUNCTIONS:

· Proactively solicit, identify, and qualify new group and convention leads through research, cold outreach, networking, and industry connections in the Silicon Valley and Bay Area markets.

· Develop and maintain strong relationships with key decision-makers, third-party planners, and local industry partners.

· Consistently perform high-volume outreach through cold calls, emails, LinkedIn, and in-person networking to generate new leads.

· Generate and deliver qualified leads to the on-site sales team for proposal, site inspection, and closing.

· Maintain an active pipeline of qualified prospects, measured by weekly and monthly activity goals.

· Maintain accurate and up-to-date records of prospecting activities, leads, and account information in CRM systems.

· Aggressively uncover new business in underpenetrated industries and verticals.

· Leverage creativity and persistence to break into new accounts.

· Monitor competitive activity and industry trends, sharing insights with the sales team to support strategy.

· Represent the property at local networking functions, trade shows, and client events as needed.

· Partner closely with the on-site sales team to ensure smooth lead handoff, collaboration, and follow-up.

MARGINAL FUNCTIONS:

· Provide input for marketing campaigns, promotions, and sales collateral targeted to Silicon Valley clientele.

· Assist with hosting FAM trips or special events when clients are referred for on-site experiences.

· Participate in ongoing sales training and professional development opportunities.

Qualifications

QUALIFICATIONS: Education, Training & Work Experience

· Minimum of 3–5 years current hotel or resort sales experience in the Silicon Valley market (applications without this experience will not be considered).

· Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred, or equivalent work experience.

· Demonstrated success in proactive sales, business development, or lead generation with measurable results.

· Strong knowledge of Silicon Valley corporate, tech, and association markets, including industry contacts and buying patterns.

· Exceptional verbal and written communication, negotiation, and relationship-building skills.

· Highly self-motivated and goal-driven, with the ability to work independently in a remote environment.

· Proficiency with hotel CRM and sales systems (Delphi FDC, Maestro, or similar) preferred.

WORK SCHEDULE:

· Remote, full-time, based in the Silicon Valley market.

· Flexible schedule based on prospecting activities, networking events, and client availability.

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We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

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