Position Overview

ESSENTIAL FUNCTIONS:

·Proactively source and secure new social and small group business through networking, local outreach, prospecting, and partnerships with venues, event planners, and community organizations.

· Manage all aspects of social and small group sales, from inquiry through execution, including contracting, detailing, and on-site servicing.

· Act as the primary liaison for assigned groups, ensuring all details—room blocks, event spaces, F&B, AV, entertainment, transportation, décor, and vendor coordination—are planned and executed successfully.

· Build and maintain strong relationships with local venues, event professionals, and referral sources to increase lead generation and business opportunities.

· Promote and upsell the property’s facilities, services, and enhancements to maximize revenue (banquets, spa, catering, recreation, etc.).

· Prepare accurate proposals, contracts, and banquet event orders (BEOs) and ensure timely distribution to operational departments.

· Ensure group billing is accurate and complete; assist with resolving discrepancies.

· Represent the property during site visits, tastings, and pre-event meetings with clients.

· Provide exceptional service, ensuring client expectations are met or exceeded throughout the planning process and on event day.

· Maintain current knowledge of competitor offerings, local event trends, and community organizations to remain competitive in the social market segment.

· Attend required meetings (weekly sales meetings, BEO meetings, etc.) and contribute proactively.

MARGINAL FUNCTIONS:

· Support larger group sales and events as needed during peak periods.

· Assist in hosting and participating in local networking, community events, and familiarization (FAM) tours to promote the property.

· Contribute ideas for marketing initiatives and promotions to increase weekend/social group business.

· Provide coverage for Sales or Events colleagues during absences or high business volume.

Qualifications

· Bachelor’s degree in related field preferred, or equivalent combination of education and work experience.

· 1-4 years of experience in hotel sales, catering, or event planning, with a focus on social events, small meetings, or group sales.

· Strong knowledge of event planning processes including space setup, F&B coordination, guestroom blocks, and vendor management.

· Proven track record of proactive sales skills (prospecting, networking, lead generation). A people-oriented, relationship-driven person.

· Excellent written and verbal communication skills; highly organized with strong attention to detail.

· Ability to work evenings, weekends, and holidays as business demands.

· Knowledge of hotel property management and sales systems (Delphi FDC, Maestro, or similar) preferred.

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Position Overview

BASIC FUNCTION: The Group Sales Manager – Business Development is 100% a prospector, focused exclusively on proactively identifying, soliciting, and qualifying new group and convention business for the property. This role does not manage accounts or close business. Instead, this role drives top-of-funnel activity and delivers qualified group events leading to the on-site sales team for proposal, site inspection, and contracting. The ideal candidate is a relentless prospector with strong Silicon Valley market knowledge, a competitive spirit, and a proven track record of uncovering new opportunities. This is a fully remote, full-time position based in Silicon Valley. The ideal candidate is a proven hotel/resort sales professional with deep market knowledge and established relationships in Silicon Valley.

ESSENTIAL FUNCTIONS:

· Proactively solicit, identify, and qualify new group and convention leads through research, cold outreach, networking, and industry connections in the Silicon Valley and Bay Area markets.

· Develop and maintain strong relationships with key decision-makers, third-party planners, and local industry partners.

· Consistently perform high-volume outreach through cold calls, emails, LinkedIn, and in-person networking to generate new leads.

· Generate and deliver qualified leads to the on-site sales team for proposal, site inspection, and closing.

· Maintain an active pipeline of qualified prospects, measured by weekly and monthly activity goals.

· Maintain accurate and up-to-date records of prospecting activities, leads, and account information in CRM systems.

· Aggressively uncover new business in underpenetrated industries and verticals.

· Leverage creativity and persistence to break into new accounts.

· Monitor competitive activity and industry trends, sharing insights with the sales team to support strategy.

· Represent the property at local networking functions, trade shows, and client events as needed.

· Partner closely with the on-site sales team to ensure smooth lead handoff, collaboration, and follow-up.

MARGINAL FUNCTIONS:

· Provide input for marketing campaigns, promotions, and sales collateral targeted to Silicon Valley clientele.

· Assist with hosting FAM trips or special events when clients are referred for on-site experiences.

· Participate in ongoing sales training and professional development opportunities.

Qualifications

QUALIFICATIONS: Education, Training & Work Experience

· Minimum of 3–5 years current hotel or resort sales experience in the Silicon Valley market (applications without this experience will not be considered).

· Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred, or equivalent work experience.

· Demonstrated success in proactive sales, business development, or lead generation with measurable results.

· Strong knowledge of Silicon Valley corporate, tech, and association markets, including industry contacts and buying patterns.

· Exceptional verbal and written communication, negotiation, and relationship-building skills.

· Highly self-motivated and goal-driven, with the ability to work independently in a remote environment.

· Proficiency with hotel CRM and sales systems (Delphi FDC, Maestro, or similar) preferred.

WORK SCHEDULE:

· Remote, full-time, based in the Silicon Valley market.

· Flexible schedule based on prospecting activities, networking events, and client availability.

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We are looking for a highly engaging, compassionate, customer focused individual to join our Human Resources team as a Human Resources Coordinator. The successful candidate for this role is engaging, full of energy, compassionate, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Human Resources Coordinator is responsible for supporting a variety of duties within the Human Resources department including, but not limited to: reporting, filing, assisting with the recruiting process, employee relations, benefit administration, training and compliance tracking.

Your Role

• Provide timely customer service to hotel/resort employees
• Asist with day to day operations of the Human Resource Department functions and duties
• Assist with recruitment and onboarding process
• Assist recruiting efforts and onboarding events
• Assist with diversity outreach and leading proactive recruiting and placement strategies
• Create and distribute communication documents
• Update postings and communication venues throughout the Resort
• Assist in planning and rolling out employee initiatives, meetings, group discussions, events and celebrations
• Process, in a timely manner, reports, invoices, bills and associated mail.
• Assist with departmental development initiatives
• Support Human Resources activities, including onboarding, work experience programs, training materials, and employee pulse surveys
• Keep current with employment law, human resources policies and training requirements as related to Federal and State laws

Qualifications

• Bilingual required
• High school graduate or equivalent.
• Minimum of one-year Human Resource experience or confidential administrative work required.
• Strong organizational skills, multi-task oriented.
• Excellent communication and interpersonal skills.
• Typing 45 wpm or better.
• Strong PC skills, Basic data entry, Word, Publisher, Excel, Outlook
• Pleasant phone demeanor.
• Strong employee relations’ skills.

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Here's your opportunity to join a newly renovated dynamic upscale full service property with many exciting changes on the horizon. We are looking for vibrant customer-focused Food & Beverage professional to join our team.

The Food & Beverage Manager oversees all aspects of food and beverage operations, including outlets and banquets. The F & B Manager will work closely with Executive Chef to achieve high score of food and service quality. Responsible for budgets and cost control measures, quality standards, guest satisfaction and associate satisfaction.

Qualifications

The Food and Beverage Manager will report to the Director of Culinary and F&B Operations.

Successful individuals must be available to work flexible schedules and have proven track records as effective trainers, coaches and motivators.

- Must have excellent communication skills and the ability to lead, direct and motivate supervisors and associates. Must be experienced with cost controls, financial controls, profit and loss statements, etc.

- Direct and participate the functions of the Food & Beverage department to meet the daily needs of the operation.

- Implement effective controls of food, beverage and labor costs among all departments.

- Maintain high standards of food & beverage quality, service & marketing to maximize profits through outstanding customer service.

- Regularly review and evaluate the degree of customer satisfaction of the Food & Beverage operations.

- Assist in the recruiting of high quality personnel and manage the development, motivation and retention of staff.

- Conduct and execute all company and General Manager directed projects.

Hospitality experience required preferably in Food in Beverage.

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We are looking for a highly motivated, customer focused Bartender to join our team! The Bartender is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure. As a Bartender, it is your responsibility to seek to understand the guest’s needs while preparing perfect beverages in a timely manner. This individual will need to be quick on your feet and have an engaging attitude.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role

• Greet guests as they arrive or move about the bar area
• Maintains proper and adequate set-up of the bar daily
• Guide guests on their beverage journey through descriptive selling of the menu
• Be accurate in your order taking, confirming all special requests
• Be the master of the bar, understanding the details to enhance the conversation
• Work collaboratively with other restaurant servers and kitchen/bar staff
• Assist guests who have concerns to guide them to a resolution that leaves them happy
• Finalize the experience through timely and accurate bill presentation
• Requisitioning and stocking of all beer, wine, spirits
• Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality.
• Mixes, garnishes, and presents drinks following standard ingredient recipes and practicing portion control.
• Inputs orders into a register at the point of sale and creates a check for each guest
• Locks up and stores all beverages, food and other equipment items, deposits cash drops and secures bank.

Qualifications

• Someone with an engaging and welcoming personality
• Current bartenders’ certification or appropriate license
• Knowledgeable in the latest trends around mixology
• Someone who is descriptive and can sale
• Someone with 2-4 years of bartender experience
• Someone with knowledge of wine, beer, cocktails, and spirits
• Someone who can work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills

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We are looking for a highly motivated, customer focused Host to join our team! The Host is key to a successful operation. This individual is responsible for greeting each guest as they arrive to the restaurant. They will also support the service team with delivering memorable hospitality to our guests. As a Host, it is your responsibility to set the tone for the guests visit, you are the first and last contact they have. This individual will need to be quick on your feet and have an engaging attitude.

This is a tremendous opportunity for someone looking to begin a career in Restaurants! If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role

• Greet guests as they arrive or move about the restaurant area

• Monitoring the open dining sections of the restaurant for empty and cleaned tables

• Estimating wait times for guests and monitoring the guest waiting list

• Ensuring that the needs of the guests are met while they are waiting.

• Answering the telephone, booking reservations and moving tables together to accommodate large parties.

Qualifications

• Someone with an engaging and welcoming personality

• Someone who can work under pressure in a fast-paced environment

• Someone with a passion for creating an exceptional experience for all guests

• Someone with excellent communication skills

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We are looking for individuals with great attention to detail to join our kitchen team as a Steward. The ideal candidate has a strong work ethic and tremendous attention to detail, in the care they take in maintaining the cleanliness of the hotel’s kitchen areas. This role truly is part of the “Heart of the House” and provides key services for culinary and food service teams so they can provide great service to our guests.

Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.

Your Role

• You will have the opportunity to interact with team members and create a positive and upbeat work environment
• You will maintain a daily sanitation log for both dish machine and manual pot wash sink
• You will ensure the work areas are left ready and communicate any items that are not ready
• You will lead our Green initiatives by properly recycling all cardboard using the compactor
• You will also be energy conscious and turn off lights when not in use keeps water faucets turned off and reports any leaks to a supervisor
• You will be a key player in safety by paying close attention to specific high traffic areas to avoid accidents, slips, trips, and falls
• You will use proper dish and glass racks to ensure proper cleaning and avoid chips, cracks, or breakage of small wares
• You will use your time wisely and proactively clean and sanitize all equipment in slow times to maintain a clean, organized, and sanitary environment
• You will have the opportunity to learn different tasks within the kitchen and develop new skills
• You will be part of a team and be able to assist in other areas when business levels dictate
• You will provide a genuine level of engagement with all guests and fellow crew members with a sincere smile

Qualifications

• Someone with housekeeping experience desirable
• Someone who has an engaging and pleasant personality who likes to meet new people
• Someone who knows how to use their time wisely to accomplish tasks
• Someone with the ability to work on feet for an extended period
• Someone who can communicate effectively
• Someone who has the ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
• Someone who is comfortable to lift, carry and position loads of at least 25lbs.

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We are looking for individuals with great attention to detail to join our kitchen team as a Steward. The ideal candidate has a strong work ethic and tremendous attention to detail, in the care they take in maintaining the cleanliness of the hotel’s kitchen areas. This role truly is part of the “Heart of the House” and provides key services for culinary and food service teams so they can provide great service to our guests.

Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality.

Your Role

• You will have the opportunity to interact with team members and create a positive and upbeat work environment
• You will maintain a daily sanitation log for both dish machine and manual pot wash sink
• You will ensure the work areas are left ready and communicate any items that are not ready
• You will lead our Green initiatives by properly recycling all cardboard using the compactor
• You will also be energy conscious and turn off lights when not in use keeps water faucets turned off and reports any leaks to a supervisor
• You will be a key player in safety by paying close attention to specific high traffic areas to avoid accidents, slips, trips, and falls
• You will use proper dish and glass racks to ensure proper cleaning and avoid chips, cracks, or breakage of small wares
• You will use your time wisely and proactively clean and sanitize all equipment in slow times to maintain a clean, organized, and sanitary environment
• You will have the opportunity to learn different tasks within the kitchen and develop new skills
• You will be part of a team and be able to assist in other areas when business levels dictate
• You will provide a genuine level of engagement with all guests and fellow crew members with a sincere smile

Qualifications

• Someone with housekeeping experience desirable
• Someone who has an engaging and pleasant personality who likes to meet new people
• Someone who knows how to use their time wisely to accomplish tasks
• Someone with the ability to work on feet for an extended period
• Someone who can communicate effectively
• Someone who has the ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
• Someone who is comfortable to lift, carry and position loads of at least 25lbs.

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We are looking for a highly motivated Conference Services Attendant to join our team! This individual will help to direct the set up and preparation of conference rooms for event functions, as well as clear and tear down the rooms at the end of the function.

If you have experience with setting up banquet events, enjoy making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role

• Assemble and arrange conference equipment in conference rooms per event order and to the standard set by Conference Services management.

• Daily thorough cleaning of classrooms, ballrooms and team rooms following proper cleaning standards including the removal of trash from meeting spaces and the restocking of meeting room supplies.

• Refreshes meeting rooms during meal and coffee breaks

• Completes special projects as directed by department management.

• Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas, guest rooms or suites

• Bus tables and re-set them as needed

• Resolve guests’ issues and create an amazing experience

• Communicate and maintain a positive relationship with culinary and stewarding staff

• Maintain an awareness of all functions, events and meetings taking place at any given time

Qualifications

• Someone who is at least 18 years of age

• Someone who can accurately follow instructions, both verbally and written

• Someone who is highly detailed orientated

• Someone comfortable working in a fast-paced environment

• Someone with excellent communication skills

• Someone who thrives in working in a teamwork environment

• Someone with a flexible schedule that may include evenings, weekends, and holidays

• Someone who is a problem solver

• Someone with a passion for creating an exceptional experience for all guests

• Someone who is comfortable with being on their feet throughout the shift, with intermittent periods of walking and stair climbing.

• Someone who is comfortable with being able to frequently lift and carry up to 25 lbs. at shoulder height and frequently lifting and carrying up to 50 lbs.

• Someone who can bend, squat, push and pull frequently

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We are looking for a highly motivated, customer focused Food Runner to join our team! You will be responsible for taking guests’ orders over the phone and delivering food & beverage to guest rooms. They are responsible for ensuring accurate food orders as well as timely delivery.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role:

• Be thoroughly familiar with the menus, ingredients, and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets.
• Has a thorough knowledge of the room layout and the property in general. Is knowledgeable about the hotel and its amenities.
• Collects orders from the kitchen, ensuring they have been prepared correctly; and promptly and efficiently deliver to the guest’s room.
• Will submit signed checks and reconciling daily sales
• Assists with the collection of Room Service trays and other food and beverage items from the guest rooms. This also includes proper breakdown of trays and other items.
• Be thoroughly familiar with all standards of proper service etiquette and will practice these standards throughout the guests dining experience.
• Consistently delivers courteous, professional service.
• Maintains high standards of cleanliness (personal appearance, equipment, and facility) always.

Qualifications

• Someone with an engaging and welcoming personality
• Someone with knowledge of wine, beer, cocktails, and spirits
• Someone who can work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills

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The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms.

This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding! Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper.

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The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. We are looking for a Room Attendant to ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service, within established time limitations.

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The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily.

We are looking for individuals with great attention to detail to join our Housekeeping team as a House Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!

Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career? Then look no further then Benchmark Hospitality.

Your Role

• Engage with guests to ensure their stay is going well
• Work as a team to accomplish the goal of resort/hotel cleanliness
• Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen.
• Pickup clean linen and refill the par stock of linen on each floor pantry.
• Deliver towels, cribs, cots and other items to the guest rooms on requests.
• Perform duties of room attendant when necessary.
• Refill the par stock of guest amenities and supplies on each floor pantry.
• Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms.
• Clean all public areas in the prescribed manner while following department standard operating procedures.
• Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner.
• Always respond in a friendly, helpful manner to guests and other team members.

Qualifications

• Housekeeping experience desirable
• Neat, pleasant personality
• Time management skills
• Ability to work on feet for an extended period
• Ability to communicate effectively
• Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters.
• Lift, carry and position loads of at least 25lbs.

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We are looking for individuals with tremendous personalities, great attention to detail to join our team as a Recreation Supervisor. The ideal candidate will lead the team that creates memorable experiences for our guests through their attention to detail and care they take in ensuring the recreation experience is next to none. A great Recreation team can make memories for guests that will last a lifetime!

Are you ready to start a rewarding career, where you can "Be the Difference" in our guests stay and you can make a difference in your career? Then look no further than Benchmark Hospitality.

Your Role

• Lead the team to engage with guests to ensure their stay is going well
• Work as a team to enhance the guests experience
• Maintain an active presence around the recreational areas, ensuring cleanliness and guest satisfaction
• Work closely with housekeeping to ensure towels are clean and readily available
• Check in arriving guests to the area, helping them to identify as hotel/resort guests and to find available recreation options for them
• Clean all areas in the prescribed manner while following department standard operating procedures.
• Set-up and break down the recreational areas to ensure a successful day
• Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner.
• Always respond in a friendly, helpful manner to guests and other team members.

Qualifications

• Someone with previous supervisor experience is a plus
• Someone with a experience in a guest service role
• Someone with an engaging and energetic personality
• Someone with the ability to work on feet for an extended period
• Someone with the ability to communicate effectively
• Someone who can lift, carry and position loads of at least 25lbs.
• Someone with the availability to work varied shifts to include, nights, weekends and holidays

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We are looking for a highly motivated individuals to join our team as a PBX Operator. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they call the resort/hotel. While answering the phones, the PBX Operator is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• To answer incoming calls within 3 rings and to direct calls throughout the resort providing courteous guest service, using guest name and responding promptly to guest questions, complaints or requests.
• To dispatch all guest calls through radios or devices to the appropriate departments

• Become fully familiar with the resort's outlets and services available to the guests and be able to provide accurate information on guest services at all times.

• To obtain updated information daily on resort events and be able to accurately answer inquiries about these events.

• Understand how to operate accurately the resort telephone system SMS system to provide maximum courteous and efficient telephone service to all customers.

• To log and clear all guest calls into the HOT SOS system. Call back system to clear all calls (using guest name)

• To follow up with all guest calls and complaints (using guests name)

• Be able to perform concierge duties including restaurant reservations, resort activities, off property attractions

• To Log and store all guest packages following all procedures

• Maintain the PBX area in a neat and orderly manner.

• Be familiar with the resort's emergency procedures to pay a key role in the event of an emergency.

Qualifications

• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

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